We currently accept Visa, MasterCard, Discover, and American Express cards as well as various leasing options.
The payment information you enter on our website will be encrypted and securely sent to our merchant processor
for processing. Once the payment has been authorized from our merchant processor, your order will be created
and undergo processing.
We are currently partnered with Affirm to help you finance your next purchase.
With Affirm, you can select a payment plan that fits your budget and make payments as you go. As soon as your Affirm loan is approved,
your order will be placed and immediately processed by our team.
Based on your input, we will automatically filter products that adhere to your input specifications. Wheel fitments are guaranteed by
bolt pattern only. While we will continue to improve our fitment algorithm to produce results that better match your search,
it is ultimately your responsibility to ensure proper product fitment for your selected vehicle. If you have any questions
regarding fitment, please contact us before placing your order so that our experts can guide you to the proper fitment.
Refunds & Returns
All merchandise sold on our website are subjected to possible restocking fees – usually 20% to 30%, dependent on the supplier.
Wheels and tires that have already been mounted will be non-refundable and non-returnable, even if the fitment is wrong.
While we will do our best to ensure proper fitment based on your input, it is ultimately your responsibility to confirm
product/vehicle fitment. If you have any questions or concerns regarding fitment, please contact us so our experts can guide you to the
Suspension and accessory products being returned that are not warranty-related can not have been installed or
attempted to be installed.
All refunded items must be approved by Cowboys Customs before being returned. If you have any questions
regarding an order return or our returns policy in general, please contact us at firstname.lastname@example.org or
give us a call at (817) 633-4611.
Cowboys Customs is not liable for any damaged, delayed, lost, or misplaced shipments by the freight carrier once
the shipments have left our facility. Cowboys Customs is not liable for any lost or stolen shipments that are confirmed delivered to the
address provided to us. Cowboys Customs is not liable for any carrier delivery errors or incorrect shipping information.
We at Cowboys Customs strongly believe in privacy. To better process your order, we do store your billing and shipping information
including your name, address, city, state, zip code, phone number, e-mail address, and the last four digits of your card. We do not,
however, store any credit/debit card information such as the full card number, expiration date, or CVV code. When you enter your credit
card information for payment, your card information is encrypted and securely sent to our payment gateway for processing, but is never
stored within our database. We only save the last four digits of your card to expedite any refunds that may occur.
does not use any cookies to store any information on your device.
All products are backed by manufacturer warranties. Please contact us if you have warranty questions about a specific product.
If you've already spoken to a Cowboys agent and would like to send a secure payment online, please
to visit our online payment portal. In the "Invoice / Customer Number" field, just type a description of
your payment, such as "downpayment". If you have any questions or concerns, give us a call at (817) 633-4611.
To begin the warranty process, please click here.
Once the warranty form is submitted, we will review it and then reach out to you via the method you select to arrange
a date and time so that you may bring your vehicle to us for inspection. We are required to investigate all claims, which
entails physically examining the vehicle and any item(s) needing to be replaced before the next step. Once we've inspected
the vehicle and have a clear understanding of the problem, we can move forward with contacting the supplier or manufacturer
of any item(s) in question, provide them with the details of this warranty, and follow their instructions to complete the
warranty process. Please be aware that all warranty transactions must be approved by the supplier or manufacturer, and we will
not always be able to replace anything the first day you return your vehicle to us. This may include providing pictures or sending
the warranty part(s) back to the supplier or manufacturer for inspection and approval, which will incur a lead time.
Note: Providing an invoice number will help expedite the warranty process. In the event we need more information to
process this warranty, we will contact you based on the preferred contact method you choose.
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